Refund and Return Policy

Last Updated: July 7, 2026

At Tech A Day LLC, we strive to ensure you are satisfied with your purchase. Because we curate and import high-end mobile hardware and accessories, our return and refund guidelines are tailored to the specific nature of each product category.

1. Accessories (Cases and Protective Gear)

We aim to provide high-quality protection for your devices. Please note the following regarding our cases:

  • No Returns: We do not accept returns for cases or protective gear if you change your mind.

  • Damaged Upon Arrival: If your accessory is delivered damaged, you must notify us immediately at [Insert Contact Email/Support Link].

  • Replacement Process: We will guide you through the replacement process, which may include returning the original damaged product to our facility for inspection.

2. Cell Phones and Mobile Hardware

We understand that choosing the right international or imported device is a significant investment. Please review these terms carefully:

  • 7-Day Inspection Period: Once your mobile device is delivered, you have 7 days to inspect the product. If you wish to return the device during this window, you must notify us within the 7-day period.

  • Return Shipping Responsibility: The customer is responsible for all shipping costs associated with returning the phone. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  • Condition of Returns: All returned phones must be in their original, unmodified condition, including all original packaging, manuals, and accessories.

  • Damaged Upon Arrival: If your phone arrives damaged, please notify us immediately. We will arrange the necessary next steps to resolve the issue, which may include repair or replacement.

3. General Return Instructions

For all approved returns or damage claims:

  1. Notification: Contact our support team immediately at [Insert Contact Email/Support Link] with your order number and clear photographic evidence of any damage.

  2. Authorization: Do not ship any item back until you have received formal return instructions from our support team.

  3. Shipping: Follow all packaging instructions provided by our team to ensure the item is protected during transit.

4. Exceptions

  • Modified/Damaged by User: Returns or replacements will not be honored if the device has been modified, damaged due to user error, or shows signs of excessive wear and tear beyond standard inspection.

  • Protect Yo Tech Customers: If you have purchased the Protect Yo Tech mobile protection and insurance plan, your specific service agreement may provide additional coverage or different processes for repairs and claims. Please refer to your specific policy documentation for details.